Month: April 2020

Information Technology

The Role of Digitization in the Banking Industry  

The banking industry has been a significant beneficiary of technological advances. However, some of these advances come with several bottlenecks, despite them having a profound impact on the bank’s operations. Banks, like their clients, share these frustrations. Not only do some of these hiccups attract complaints from clients, but they also result in higher operational costs.

While most banks have computers and working systems, most of them still rely on old legacy systems. While the benefits of digitization remain clear to most clients, it is high time that financial institutions invest in new technologies shared at Star-Finanz-Blog aimed at enhancing the customer experience. That said, here are some potential gains that come with the digitization of the banking industry.

Improved Customer Relations

Most clients today do not fancy using lengthy emails as their preferred channel of communication. In most cases, customers are tempted to abandon any process that employs email chains. In light of this fact, banks should embrace digitization to enhance the quality of customer service.

Offers a Competitive Edge

Most clients know what excellent customer service is all about. As such, banks need to focus on the quality of customer service. It is worth noting that the standard is not just about your direct competitors, but you also need to consider other aspects of modern life, including your social media presence. Consequently, banks that are reluctant to embrace digitalization face the risk of losing their customers to better banks.

Improves Compliance

Financial institutions are often subject to complex rules, most of which are often managed using excel-based checklists. As such, banks using manual methods are at risk of having high error rates, which could be over 50%. Most of the errors can be associated with human fallibility. Digitization of operations that are highly regulated goes a long way in allowing banks to focus more on customers and less on those conflicting requirements.

Aids in Cross-Selling Opportunities

Digitization has been instrumental in helping financial institutions sell several complementary products and services such as forex trading. As much as they stay ahead of the market trends, it also encourages excellence in the provision of essential services. Largely, these developments can prove instrumental as far as growing the company’s bottom line is concerned.


A Guide to Choosing the Right Online Faxing Service

Sending and receiving documents is a common thing in most companies or businesses. There are so many ways you can send or receive business documents. Faxing is one procedure that has been in use for quite some time. This method of sending and receiving business documents has witnessed significant improvements over the years. Technology has had a big impact on the latest developments seen in faxing. You can now send and receive faxes online. It is quite simple because you need an email address and that of the recipient, fax service, and also a fax number.

Online faxing is very convenient because you can send or receive virtual documents from the comfort of your home or anywhere you want. You need a smartphone or any other device that can access the internet to send these documents. It is also cheap compared to traditional faxing because minimal paperwork and printing is required.

Online faxing allows you to send files in different virtual formats. This includes DOCx, PDF, and JPEG. Storing the received files is also easier because everything is done online. A fax service provider is essential in online faxing because they help in translating the sent fax to a format that can be interpreted easily by a fax machine. Choosing a good fax service provider is essential for such a service. Here is what to consider when looking for one.


You will be required to pay for the services offered by a specific fax company. It is important you compare the prices various fax service providers are charging. Make good use of different platforms that will help you understand the rates and choose one that is charging reasonably for their services.

Customer Service

Proper customer service is essential when sending or receiving faxes because there are times you may experience one or two challenges in such a service. Getting immediate help is essential if you want to have an easy time faxing again. Look for an online fax service with active customer care that is available all the time.

Check Reviews

Reviews can also help you know the best online fax service to use. Different websites have reviewed these platforms by giving out all the information you may want to know about them. Go through them carefully to understand which online fax service is offering the best services.…

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